Business & Information Systems Engineering - The International Journal of WIRTSCHAFTSINFORMATIK
BISE (Business & Information Systems Engineering) is an international scholarly and double-blind peer reviewed journal that publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society for the improvement of social welfare. Information systems are understood as socio-technical systems comprising tasks, people, and information technology. Research published in the journal examines relevant problems in the analysis, design, implementation, and management of information systems.
BISE has been the flagship journal of the German-language Information Systems community for more than 55 years. It is now one of the leading European journals in the field. BISE is sponsored by the Section “Information Systems” (Wirtschaftsinformatik, WKWI) of the German Association for Business Research (VHB) and the special interest group “Business Informatics” (GI-FB WI) of the Gesellschaft für Informatik e. V. (GI) with more than 1200 members. BISE is also an affiliated journal of the Association for Information Systems (AIS).
Journal Homepage: http://www.bise-journal.com
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- ZeitschriftenartikelA Blockchain Research Framework(Business & Information Systems Engineering: Vol. 59, No. 6, 2017) Risius, Marten; Spohrer, KaiWhile blockchain technology is commonly considered potentially disruptive in various regards, there is a lack of understanding where and how blockchain technology is effectively applicable and where it has mentionable practical effects. This issue has given rise to critical voices that judge the technology as over-hyped. Against this backdrop, this study adapts an established research framework to structure the insights of the current body of research on blockchain technology, outline the present research scope as well as disregarded topics, and sketch out multidisciplinary research approaches. The framework differentiates three groups of activities (design and features, measurement and value, management and organization) at four levels of analysis (users and society, intermediaries, platforms, firms and industry). The review shows that research has predominantly focused on technological questions of design and features, while neglecting application, value creation, and governance. In order to foster substantial blockchain research that addresses meaningful questions, this study identifies several avenues for future studies. Given the breadth of open questions, it shows where research can benefit from multidisciplinary collaborations and presents data sources as starting points for empirical investigations.
- ZeitschriftenartikelA Blockchain-Based Approach Towards Overcoming Financial Fraud in Public Sector Services(Business & Information Systems Engineering: Vol. 59, No. 6, 2017) Hyvärinen, Hissu; Risius, Marten; Friis, GustavIn financial markets it is common for companies and individuals to invest into foreign companies. To avoid the double taxation of investors on dividend payment – both in the country where the profit is generated as well as the country of residence – most governments have entered into bilateral double taxation treaties, whereby investors can claim a tax refund in the country where the profit is generated. Due to easily forgeable documents and insufficient international exchange of information between tax authorities, investors illegitimately apply for these tax returns causing an estimated damage of 1.8 billion USD, for example, in Denmark alone. This paper assesses the potential of a blockchain database to provide a feasible solution for overcoming this problem against the backdrop of recent advances in the public sector and the unique set of blockchain capacities. Towards this end, we develop and evaluate a blockchain-based prototype system aimed at eliminating this type of tax fraud and increasing transparency regarding the flow of dividends. While the prototype is based on the specific context of the Danish tax authority, we discuss how it can be generalized for tracking international and interorganizational transactions.
- ZeitschriftenartikelA Case for a New IT Ecosystem: On-The-Fly Computing(Business & Information Systems Engineering: Vol. 62, No. 6, 2020) Karl, Holger; Kundisch, Dennis; Meyer auf der Heide, Friedhelm; Wehrheim, HeikeThe complexity of development and deployment in today’s IT world is enormous. Despite the existence of so many pre-fabricated components, frameworks, cloud providers, etc., building IT systems still remains a major challenge and most likely overtaxes even a single ambitious developer. This results in spreading such development and deployment tasks over different team members with their own specialization. Nevertheless, not even highly competent IT personnel can easily succeed in developing and deploying a nontrivial application that comprises a multitude of different components running on different platforms (from frontend to backend). Current industry trends such as DevOps strive to keep development and deployment tasks tightly integrated. This, however, only partially addresses the underlying complexity of either of these two tasks. But would it not be desirable to simplify these tasks in the first place, enabling one person – maybe even a non-expert – to deal with all of them? Today’s approaches to the development and deployment of complex IT applications are not up to this challenge. “On-The-Fly Computing” offers an approach to tackle this challenge by providing complex IT services through largely automated configuration and execution. The configuration of such services is based on simple, flexibly combinable services that are provided by different software providers and traded in a market. This constitutes a highly relevant challenge for research in many branches of computer science, information systems, business administration, and economics. In this research note, it is analyzed which pieces of this new “On-The-Fly Computing” ecosystem already exist and where additional, often significant research efforts are necessary.
- ZeitschriftenartikelA Configuration Taxonomy of Business Process Orientation(Business & Information Systems Engineering: Vol. 64, No. 2, 2022) Van Looy, Amy; Trkman, Peter; Clarysse, ElsOrganizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that such a development comes in stages. Current literature underestimates the interrelationships between BPO capabilities and fails to consider multidimensional or non-linear paths to maturity. To refine the features of maturity models, this study relies on configuration theory to uncover different archetypes for BPO development and quantitatively evaluate them by examining performance differences among archetypes based on a large-scale international dataset. The resulting empirical taxonomy with seven BPO archetypes establishes important performance differences between organizations at a similar maturity level. Besides strengthening the theoretical foundations of BPO and making maturity assessments more multifaceted, the results help organizations give their managerial efforts a focus by enabling comparison with peers in the same archetype and showing various paths for BPO improvement.
- ZeitschriftenartikelA Critical Evaluation and Framework of Business Process Improvement Methods(Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Vanwersch, Rob J. B.; Shahzad, Khurram; Vanderfeesten, Irene; Vanhaecht, Kris; Grefen, Paul; Pintelon, Liliane; Mendling, Jan; Merode, Godefridus G.; Reijers, Hajo A.The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods.
- ZeitschriftenartikelA Dark Side of Telework: A Social Comparison-Based Study from the Perspective of Office Workers(Business & Information Systems Engineering: Vol. 64, No. 6, 2022) Maier, Christian; Laumer, Sven; Weitzel, TimTelework became a necessary work arrangement during the global COVID-19 pandemic. However, practical evidence even before the pandemic also suggests that telework can adversely affect teleworkers’ colleagues working in the office. Those regular office workers may experience negative emotions such as envy which, in turn, can impact work performance and turnover intention. In order to assess the adverse effects of telework on regular office workers, the study applies social comparison theory and suggests telework disparity as a new theoretical concept. From the perspective of regular office workers, perceived telework disparity is the extent to which they compare their office working situation with their colleagues’ teleworking situation and conclude that their teleworking colleagues are slightly better off than themselves. Based on social comparison theory, a model of how perceived disparity associated with telework causes negative emotions and adverse behaviors among regular office workers was developed. The data were collected in one organization with telework arrangements (N = 269). The results show that perceived telework disparity from the perspective of regular office workers increases their feelings of envy toward teleworkers and their job dissatisfaction, which is associated with higher turnover intentions and worse job performance. This study contributes to telework research by revealing a dark side of telework by conceptualizing telework disparity and its negative consequences for employees and organizations. For practice, the paper recommends making telework practices and policies as transparent as possible to realize the maximum benefits of telework.
- ZeitschriftenartikelA Five-Level Framework for Research on Process Mining(Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Brocke, Jan; Jans, Mieke; Mendling, Jan; Reijers, Hajo A.
- ZeitschriftenartikelA Majority Vote Based Classifier Ensemble for Web Service Classification(Business & Information Systems Engineering: Vol. 58, No. 4, 2016) Qamar, Usman; Niza, Rozina; Bashir, Saba; Khan, Farhan HassanService oriented architecture is a glue that allows web applications to work in collaboration. It has become a driving force for the service-oriented computing (SOC) paradigm. In heterogeneous environments the SOC paradigm uses web services as the basic building block to support low costs as well as easy and rapid composition of distributed applications. A web service exposes its interfaces using the Web Service Description Language (WSDL). A central repository called universal description, discovery and integration (UDDI) is used by service providers to publish and register their web services. UDDI registries are used by web service consumers to locate the web services they require and metadata associated with them. Manually analyzing WSDL documents is the best approach, but also most expensive. Work has been done on employing various approaches to automate the classification of web services. However, previous research has focused on using a single technique for classification. This research paper focuses on the classification of web services using a majority vote based classifier ensemble technique. The ensemble model overcomes the limitations of conventional techniques by employing the ensemble of three heterogeneous classifiers: Naïve Bayes, decision tree (J48), and Support Vector Machines. We applied tenfold cross-validation to test the efficiency of the model on a publicly available dataset consisting of 3738 real world web services categorized into 5 fields, which yielded an average accuracy of 92 %. The high accuracy is owed to two main factors, i.e., enhanced pre-processing with focused feature selection, and majority based ensemble classification.
- ZeitschriftenartikelA Maturity Model for Assessing the Digitalization of Public Health Agencies(Business & Information Systems Engineering: Vol. 65, No. 5, 2023) Doctor, Eileen; Eymann, Torsten; Fürstenau, Daniel; Gersch, Martin; Hall, Kristina; Kauffmann, Anna Lina; Schulte-Althoff, Matthias; Schlieter, Hannes; Stark, Jeannette; Wyrtki, KatrinRequests for a coordinated response during the COVID-19 pandemic revealed the limitations of locally-operating public health agencies (PHAs) and have resulted in a growing interest in their digitalization. However, digitalizing PHAs – i.e., transforming them technically and organizationally – toward the needs of both employees and citizens is challenging, especially in federally-managed local government settings. This paper reports on a project that develops and evaluates a continuous (vs. a staged) maturity model, the PHAMM, for digitalizing PHAs as a cornerstone of a digitally resilient public health system in the future. The model supports a coordinated approach to formulating a vision and structuring the steps toward it, engaging employees along the transformation journey necessary for a federally-managed field. Further, it is now being used to allocate substantial national funds to foster digitalization. By developing the model in a coordinated approach and using it for distributing federal resources, this work expands the potential usage cases for maturity models. The authors conclude with lessons learned and discuss how the model can incentivize local digitalization in federal fields.
- ZeitschriftenartikelA Method for Developing Generic Capability Maps(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Van Riel, Jonas; Poels, GeertCapability-based management is an approach for strategy formulation and implementation that is rooted within the enterprise architecture discipline and founded on managerial theories. The main instrument of capability-based management is the capability map, which provides a structured and hierarchical overview of an organization’s capabilities. At a sufficiently high level of abstraction, organizations within the same industry or societal sector are managed based on capabilities that can be described using a generic capability map. While industry/sector-specific capability maps are used in consultancy practice, knowledge of how to develop such generic capability maps is lacking in the academic literature. Therefore, the paper addresses the question of how a generic capability map for organizations within the same industry/sector can be developed. Professional sport clubs were used as the application field for the design science research. The research was executed in collaboration with three major, premier league Belgian clubs that operate in the highest tier of their respective professional sport competition. After different iterations of joint development and evaluation activities with these clubs, the final design of a generic capability map was successfully obtained. Through reflection and learning from this process, the paper formulates the procedural knowledge that was gained in the study as prescriptions that can be used as general steps of a method for creating other industry/sector-specific capability maps. This outline of a method for developing generic capability maps is an original contribution to the enterprise architecture discipline.