Logo des Repositoriums

Auflistung nach Schlagwort "Informal Care Support"

1 - 2 von 2
  • Konferenzbeitrag
    From Hidden Care to Being Aware: Designing a Conversational Agent to Support Informal Caregivers in Seeking Assistance During Role Transition
    (INFORMATIK 2024, 2024) Walter, David; Steuck, Paul-Ferdinand; Di Maria, Marco; Knackstedt, Ralf
    Many countries face challenges from aging populations, leading to increased frailty and multimorbidity among the elderly. This results in higher demands for long-term care and a rising number of care-dependent individuals, compounded by a shortage of professional caregivers. These factors underscore the critical role of informal caregivers, who often experience significant physical and psychological burdens. Despite available support, many caregivers remain unaware of their roles and the assistance they can access, becoming ‘hidden’ caregivers due to the gradual assumption of their responsibilities. We introduce an AI-based conversational agent (CA) developed using the Design Science Research (DSR) approach. Our CA supports informal caregivers by facilitating their adjustment to caregiving roles and encouraging openness to external help. By integrating insights from nursing science and unlearning support, the CA promotes the discarding of outdated role beliefs and connects caregivers to care support services, thereby enhancing care quality.
  • Konferenzbeitrag
    Modeling value exchange in informal care support ecosystems
    (INFORMATIK 2024, 2024) Walter, David; Seibert, Kathrin; Di Maria, Marco; Knackstedt, Ralf
    The aging population and strained healthcare systems globally heighten the importance of informal caregiving. Informal caregivers face mental and physical strains while meeting increasing care needs. To support them, a range of services is offered by healthcare providers and health systems, evolving alongside the digital transformation of the care sector. Collaboration among stakeholders fosters value exchange, shaping informal care support service ecosystems. However, research on these value exchanges within informal caregiving ecosystems is limited. This paper addresses this gap by analyzing how value is exchanged between different actors. Analyzing both literature and informal care business models, we model ecosystem dynamics using the e³-value ontology. We contribute to the body of knowledge by providing an overview of key actors and value streams in informal care support ecosystems. For practice, we offer insights on innovating within existing care ecosystems. For academia, we lay the foundation for further model-based inquiries of interdisciplinary research.