Auflistung nach Autor:in "Keefe, Terence N."
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- KonferenzbeitragE-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2017, 2013) Bikfalvi, Andrea; Rosa, Josep Lluís de la; Keefe, Terence N.A considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information. Consequently, a methodological proposal is constructed (e- InfoQual) and it is tested in 5 participant local administrations part of a complex IT project, generating service innovation ultimately aiming to bring value for citizens. It usefullness is argued for the two main communities involved, namley researchers and practitioners.